Frequently Asked Questions
Everything you need to know about our premium cuts, delivery process, and quality standards.
How is the meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated shipping boxes with food-grade dry ice or gel packs to ensure the product remains at a safe, chilled temperature during transit.
Where do you source your livestock from?
We partner exclusively with local, sustainable farms that prioritize ethical animal husbandry. Our beef is grass-fed and grain-finished, and our poultry is always hormone-free and antibiotic-free.
Which days do you deliver?
We ship Monday through Wednesday to ensure that packages do not sit in a courier warehouse over the weekend. Most orders arrive within 24-48 hours of shipment.
Can I freeze the meat once it arrives?
Yes. Since our meat is delivered fresh and vacuum-sealed, you can place it directly into the freezer. It will maintain peak quality for 6-12 months when kept frozen.
What is your return policy for perishable goods?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or at an unsafe temperature, please contact our support team within 24 hours for a full refund or replacement.
Do you offer custom cuts or whole-animal shares?
Yes, we provide custom butchery services. If you require a specific thickness or a specialty cut not listed on our site, please contact our master butcher via the contact form.