Returns & Refunds Policy

Due to the perishable nature of our premium meats, we cannot accept physical returns once a delivery has been completed. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.

Return Process

• 1.
  Inspect Your Order

  Thoroughly check your vacuum-sealed packaging and temperature upon arrival to ensure everything is fresh and intact.

• 2.
  Document Issues

  If there is a quality concern, take clear photos of the product and the shipping label as evidence for our quality control team.

• 3.
  Contact Support

  Email our customer service team at [email protected] within 24 hours of delivery with your order number and photos.

• 4.
  Resolution

  Our master butchers will review your claim and process a credit to your original payment method or schedule a priority reshipment.